Warranty
Bowers & Wilkins products are designed and manufactured to high quality standards. However, if something does go wrong with the product, B&W Group and its national distributors warrant free of charge repairs in any country served by an official Bowers & Wilkins distributor. The limited warranty is valid for a period of two years from the date of purchase of your product from one of our authorised re-sellers or dealers.
Terms and Conditions
1. The warranty is limited to the repair of the equipment. Neither transportation, nor any other costs, nor any risk for removal, transportation and installation of products is covered by the warranty.
2.The warranty is only valid for the original owner. It is not transferable.
3.The warranty will not be applicable in cases other than defects in materials and/or workmanship at the time of purchase and will not be applicable:
• For damages caused by incorrect installation, connection or packing,
• For damages caused by any use other than correct use described in the user manual, negligence, modifications, or use of parts that are not made or authorised by Bowers & Wilkins,
• For damages caused by faulty or unsuitable ancillary equipment,
• For damages caused by accidents, lightning, water, fire heat, war, public disturbances or any other cause beyond the reasonable control of Bowers & Wilkins and its authorised distributors,
• For products whose serial number has been altered, deleted, removed or made illegible,
• If repairs or modifications have been executed by an unauthorised person.
4. This warranty complements any national/regional law obligations of dealers or national distributors and does not affect your statutory rights as a customer.
How to claim repairs under warranty
Should service be required, please follow the following procedure:
1.If the equipment is being used in the country of purchase, you should contact the Bowers & Wilkins authorised dealer from whom the equipment was purchased.
2.If the equipment is being used outside the country of purchase, you should first contact your local distributor who will advise where the equipment can be serviced. The contact details of your local distributor are on this website.
3.To validate your claim for repairs under warranty, you will need the original sales invoice or other proof of ownership that will clearly indicate the date of purchase and the supplying Bowers & Wilkins authorised dealer.
UNITED STATES PREVISIONS
The warranty for the B&W Zeppelin is NOT VALID if the unit was purchased from an unauthorized dealer.
B&W sells Zeppelin through authorized retail channels to ensure that consumers obtain quality support and service both before and after their purchase.
Apple.com, Amazon.com, Frontgate.com, J&R.com, Musician's Friend, headphones.com and Your Electronic Warehouse are the only authorized on-line retailers for B&W Zeppelin within the United States.
To find an authorized dealer please use the USA dealer locator.