Product Warranty


Bowers & Wilkins products are designed and manufactured to the highest quality standards. However, if something does go wrong with the product, B&W Group Ltd. and its national distributors warrant free of charge labour (exclusion may apply) and replacement parts in any country served by an official Bowers & Wilkins distributor. This warranty complements any national or regional law obligations of dealers or national distributors and does not affect your statutory rights as a customer.

 • Special warranty terms apply in the Russian Federation.
 • Specific import regulations apply in Brazil.
 • Please contact the relevant national distributor for details.

Terms and Conditions

This warranty:
 •  is valid only for products purchased from an authorised Bowers & Wilkins retailer or dealer.
 •  is valid from the date of purchase for a period of five years for passive loudspeakers and two years for powered loudspeakers, electronics and headphones, except that exclusions apply in certain countries in line with national law. Please consult the Bowers & Wilkins distributor in your country for detailed information.
 •  is limited to the repair of the equipment. Neither transportation, nor any other costs, nor any risk for removal, transportation and installation of products is covered by this warranty.
 •  is only valid for the original owner. It is not transferable.
 •  will not be applicable in cases other than defects in materials and/or workmanship at the time of purchase and will not be applicable:
     •     for deterioration of component parts, the nature of which is to become worn or depleted with use, such as batteries and headphone ear pads.
     •     for damages caused by incorrect installation, connection or packing.
     •     for damages caused by any use other than correct use described in the user manual, negligence, modifications, or use of parts that are not made or authorised by B&W Group Ltd.
     •     for damages caused by faulty or unsuitable ancillary equipment.
     •     for damages caused by accidents, lightning, water, fire heat, war, public disturbances or any other cause beyond the reasonable control of B&W Group Ltd. and its appointed distributors.
     •     for products whose serial number has been altered, deleted, removed or made illegible.