Shop support

Cancel or amend an order


I want to cancel an order

You have the right to cancel and return your order within 14 days of receiving it.

If would like to cancel your order please contact us with your order number and we will issue a refund.

However if your order has already been shipped we will be unable to cancel your order. In this case please follow our Returns procedure.

Amending an Order

If you'd like to add products to your order, please place a new order for these items.

If you need to change the delivery address please contact our Customer Support at (800) 370 3740 between 8:30 and 5:00 EST Monday to Friday (excluding public holidays) or contact us online.

If you need to return your product please follow our Returns procedure.

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Delivery

We offer one standard delivery service which is free of charge. We only deliver to the Continental USA and Canada, excluding Quebec.

Orders are estimated to arrive 2 working days after your order has been shipped (excluding public holidays). Please allow up to 6 working days for Canada.

You can track your order through the My Account section of our website or the link provided in the dispatch email. More details are provided in the next section – Track your order.

Some deliveries may experience unavoidable delays beyond our reasonable control.

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Track your order

You can track your order by logging into your account and selecting ‘View your orders’.

Pick In Progress means your order is currently being processed.
Shipped means your item has been dispatched and is on its way - you can track its progress via the courier link or by logging into your account.

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Shopping with Us

Billing Addresses

For card verification, you must enter the billing address exactly as it appears on your card statement. At this time we cannot accept APO/FPO or PO Boxes as a billing address.

Payment Methods

Bowers & Wilkins accepts the below payment methods. We take security very seriously and all payment information that is transmitted from your computer to our systems is encrypted using the latest Secure Socket Layer (SSL) security.

Cards
 
Phone support

If you have a query you can find the answer in our support site.

If you would like to speak to an advisor we offer a telephone support service to help you with any set-up and installation issues.

Call Customer Support free on (800) 370 3740. Our lines are open 8:30 – 5:00 EST Monday to Friday, excluding public holidays.

 
Warranty

We guarantee all our electronics, headphones and speakers with a 2 year warranty against defects in materials and workmanship.

We guarantee all our accessories with a 90 day warranty.

View our complete Warranty Policy.

 
Contacting us

If you have a query about setup or installation you can find the answer in our support site.

Alternatively you can contact Customer Support.

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Missing, incomplete or damaged orders

My order hasn’t arrived

If your order hasn't arrived you can track it online by logging into your account.

If your order has been shipped but hasn't arrived within the expected time period contact us or call Customer Support at (800) 370 3740 between 8:30 and 5:00 EST Monday to Friday (excluding public holidays) and quote your order no.

My order is incomplete

Multiple items may arrive separately – however if there are items missing in your order contact us or call Customer Support at (800) 370 3740 between 8:30 and 5:00 EST Monday to Friday (excluding public holidays) and quote your order no.

My order is damaged

If you receive a damaged product, please send it back to us via our Returns procedure. We will arrange an exchange or refund as soon as possible.

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Returns procedure

Free 60 day trial

Bowers & Wilkins engineers its products to provide consistently great sound. Try our products at home for 60 days and find out why we’re the best in our field for top quality audio.

If for any reason you feel our products aren’t right simply return it to us free within 60 days for a full refund. Please ensure items are returned in original packaging and include all original content.

Returns form

Return your order.

Need help setting up?

If you have a problem with the functional set-up of your product, please visit our support site.

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Refund policy

To enable us to process your refund, please ensure all items are returned in original packaging and include all original content. Any missing items may delay your refund.

Once received, we will send you an email confirmation and refund you via the original payment method within 7 working days.

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Repairs

We guarantee all our electronics, headphones and speakers with a 2 year warranty against defects in materials and workmanship. We guarantee our accessories with a 90 day warranty.

Before arranging the repair of an apparently faulty or broken product, please visit our product support section or contact our support team who can guide you through the product’s set-up process.

If your product was purchased less than 60 days ago, you can return it for a replacement. After that time, a product can be repaired according to its warranty conditions.

To arrange a repair (on a product purchased more than 60 days ago) please contact Customer Support at (800) 232 1513 between 8.30am – 5:00 EST Monday to Friday (excluding public holidays), or contact us to arrange a return.

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Security and Privacy

Security Information

We take security very seriously and all credit card information that is transmitted from your computer to our systems is encrypted using the latest Secure Socket Layer (SSL) security.

View full privacy and security information

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